This is how
we build it.
From the first conversation to a system your team relies on. No templates: automation designed around your business.
Built around your business.
We connect your tools and automate the work that slows your team down. From customer enquiries and sales follow-ups to reporting and internal operations, we start with your processes and build what fits.
These are starting points, not the limits of what we do. Tell us where work gets stuck—we’ll help you decide what’s worth automating.
Discovery
Before we suggest anything, we listen.
First conversation
a free, no-pressure call about your business and goals.
How work really happens
we look at what your team actually does day to day.
Where to start
we pick the task that costs you most and pays back fastest.
Design
Built around your tools, your data and your team.
The full flow
what comes in, what happens, what goes out.
The exceptions
we plan for unusual cases before building anything.
Your approval
we walk you through the plan before any build starts.
Build & connect
Tested with real examples before anything depends on it.
Built for you
no generic templates.
Connected to your tools
no forced switch to new software.
Tested properly
real cases, real data, with your team.
Launch & care
Going live is the start, not the finish.
Guided launch
we're with your team on day one.
We fix issues
if something breaks, we fix it, not your team.
Always improving
monthly reviews and changes based on real results.
Two ways to work with us
| Done & Handed Over | Recommended Done & Looked After | |
|---|---|---|
| Build, test, connect your tools | Yes | Yes |
| Training and documentation | Yes | Yes |
| Fixes after launch | For an agreed period | Always |
| Monitoring and maintenance | — | Yes |
| Small changes and improvements | — | Yes |
| Monthly report and review call | — | Yes |
| Best for | Teams with in-house tech support | Most businesses |
Your quote shows a one-time setup fee, the monthly care plan if chosen, and estimated running costs (call minutes, WhatsApp messages, software). No hidden charges.
FAQ
What does MarchCrest do?+
We set up smart assistants and automations that answer customers, follow up leads, book appointments and handle routine admin, inside the tools you already use.
Do I need to change my software?+
No. We connect to your existing store, WhatsApp, email, calendar and CRM wherever possible.
Can you answer our phone calls?+
Yes. Our 24/7 Receptionist answers in English or Hindi, handles common questions and bookings, and passes urgent calls to your team.
Will the system make decisions on its own?+
Only the ones you approve. Refunds, discounts and pricing changes always need a person.
What if the assistant doesn't know the answer?+
It says so politely and hands over to your team with a summary.
How much does it cost?+
We quote after a free 30-minute call: one-time setup, optional monthly care plan, and estimated running costs.
Do I have to pay every month?+
No. Choose Done & Handed Over to run it yourself; most clients choose a care plan.
How long does setup take?+
Most single services go live in 2–4 weeks.
Which languages do you support?+
English and Hindi as standard; ask us about others.
Is my data safe?+
Yes. Encrypted, access-controlled, exportable any time; aligned with India's DPDP Act and GDPR.
Do you work outside India?+
Yes. We work remotely worldwide and schedule calls in your time zone.
Can you build something specific to my business?+
Yes. We check it's worth automating before you commit.
Does MarchCrest fit
your business?
A 30-minute conversation is enough to know whether we'll save you more than we cost. If we're not a fit, we'll say so.